Join your local business community as we welcome the world-renowned Disney Institute presenting Disney's Approach to Business Excellence for an incredible day of learning, insight, and inspiration.
This is a rare opportunity to take an exclusive look at the "business behind the magic" from Walt Disney World© Resort insiders, who will share the successful business practices and unique philosophies that have made the Disney name synonymous with creativity, quality, and innovation the world over.
The agenda for the program will consist of four 90-minute sessions that explore business practices at the Walt Disney World® organization. Topics to be covered are outlined below.
Leadership
Discover how effective leadership has driven Disney's employee/customer satisfaction and bottom-line results, from the company's inception to today.
Topics will include:
- Communicate a compelling vision
- Build involvement and ownership
- Organize for maximum involvement
- Capitalize on change
Management
Understand the importance of integrating your corporate culture into selection, training, and care of your employees.
Topics will include:
- Establish a culture through learning by design
- Select and hire "right-fit" employees
- Train and motivate employees
- Create a supportive environment
Customer Service
Explore world-renowned Disney principles for service excellence.
Topics will include:
- Develop a service philosophy
- Learn tools to support a service culture
- Deliver on the service theme
Loyalty
Learn key practices and principles in building and sustaining loyalty that have made Disney a trusted and revered brand around the world for more than 75 years.
Topics will include:
- The business case for loyalty
- Strategies for creating loyalty
- Align for loyalty
*All agenda items will be covered, however the order of agenda topics is subject to change.
*** Receive a $50 discount off the guest admission price by using promotional code WITIMBW ***